What happens to a custom of an organization if a conflict arises with a written rule?

When a conflict arises between a custom of an organization and a written rule, the custom typically loses its standing and is not upheld. Written rules often have a higher authority within organizational contexts, as they are formalized documents that are meant to govern behavior and processes. If there is a clash, the customary practice may not have the same enforceable weight as the written rule, leading to its diminishment or complete disregard. This is often done to ensure consistency, clarity, and compliance within the organization, emphasizing the importance of following established rules over informal customs.