What is a crucial characteristic of a custom within an organization?

A crucial characteristic of a custom within an organization is that it is subordinate to written rules. This means that while customs may play an important role in shaping the culture and practices within an organization, they do not supersede formal regulations or policies that have been established. Written rules provide a framework for behavior and decision-making that must be adhered to, ensuring consistency and accountability. Customs can enhance or support the written rules, but they must operate within the constraints and guidelines set forth by those formal regulations.

Customs are often flexible and can adapt over time, as they are influenced by changes in leadership, organizational goals, or societal norms. This adaptability highlights that customs are not necessarily permanent or unchangeable but rather are subject to the authority of written policies. Thus, the relationship between customs and rules emphasizes the hierarchical nature of governance within an organization, where formal, documented regulations take precedence. This characteristic makes it essential for members of the organization to align their actions with established rules while still respecting and valuing the customary practices that contribute to the organization's identity.